Canon imageRUNNER 3245i Receives Five-Star Environmental Rating From Buyers Laboratory, Inc.

(Lake Success, NY) - Underscoring its commitment to the environment and helping organizations reduce their overall carbon footprint, Canon U.S.A., Inc., a leader in digital imaging and advanced office solutions, today announced the imageRUNNER 3245i has received a five-star rating – the highest possible – from Buyers Laboratory Inc. (BLI) in overall environmental performance.

Based on BLI's extensive real-world testing, the imageRUNNER 3245i uses less energy than the competition in all running and non-running modes. The device consumed less energy – less than half the average – than any other Segment Four monochrome copier tested to date. The imageRUNNER 3245i also has an annual projected energy cost that was just one-third of the average compared to competitor models.

BLI's extensive environmental performance evaluation also takes into consideration energy consumption as well as recovery times. While low energy consumption is a critical measurement tool in today's streamlined business environments, a device cannot be used to its fullest potential if it requires a long recovery time from sleep mode. Through BLI's testing, the Canon imageRUNNER 3245i showed faster than average recovery times from idle and sleep modes after sitting dormant overnight and is competitive in recovery time from sleep mode during daily use.

"Canon has a long-standing commitment to environmental preservation and reducing our overall carbon footprint, and receiving these outstanding ratings from BLI is a testament to our dedication," said Sam Yoshida, vice president and general manger, Imaging Systems Group, Canon U.S.A. "We are continuously researching new and advanced technologies that will not only help streamline and improve business environments, but also help companies in their push to become more 'green' and environmentally friendly."

Also of note, the Canon imageRUNNER 3245i received five-star ratings in Runnability using 30 percent, 50 percent and 100 percent Recycled Papers. Throughout the testing, not a single misfeed occurred in the combined 39,000 total impressions and there were no issues with device dusting or paper curling.

In addition to the outstanding BLI environmental ratings, the imageRUNNER 3245i is a ENERGY-STAR qualified and RoHS-compliant device which includes several environmentally conscious features such as toner-save mode when printing, job review to ensure first prints are accurate, and proof mode when copying.

Canon Inc. and its 103 subsidiaries, including North America, Europe, Asia and Australia – totaling more than 700 sites worldwide – are one of the world's largest ISO-14001 Certificate Holders under a consolidated certificate. To learn more about Canon's full line of ENERGY-STAR qualified and certified products and other environmental initiatives, please visit www.usa.canon.com.

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked fourth overall in the U.S. in 2009†, with global revenues of US $35 billion, is listed as number four in the computer industry on Fortune Magazine's World's Most Admired Companies 2009 list, and is on the 2009 BusinessWeek list of "100 Best Global Brands." Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.

About Davis Business Machines, Inc.
Davis Business Machines offers an integrated suite of imaging, document management, and workflow management software. Follow news, photos and video coming from Davis Business Machines by subscribing to our news feed by visiting http://www.dbm.net/articles?rss or on Twitter at www.twitter.com/dbmnet. To learn more about our products and services, visit us at http://www.dbm.net or call us at 1-800-287-9326.

Deciding Which Document Management Software Features You Need

There are many different features available with document management software. When reviewing all of the different brands and options, it is important to see which company offers the features you need and want for your business. There are many features to choose from and it is best to know about them in advance to know whether or not you will need them before choosing a plan. It will save you both time and money to be aware of you specific needs in advance.

Similar to most software purchases, it is important to consider how easy it is to use prior to buying it. If you are unable to easily understand the software and use it as you intended for your business, you will be wasting a lot of money. In order to decide if it is easy for you to use for you and your company, think about how you will be using the software. Will you need to open more than one document at once? Fill in incomplete forms at a later date? Look up files by many different types of information? Consider all of these and more when deciding which software is best for you. The best software choice will be easy to use and have a simple, organized layout. If you have to click through 20 screens to access each different thing you need, it may not be the best software choice for you.

Document security is extremely important and there are many different aspects to consider when choosing how much security you need. At the most basic level, you will want to make sure only certain people can see your documents. You may also want to make sure only certain people within that group can see specific files and documents. You will need a security system that does these things. Other security options you may want to consider include the ability to track activity within the electronic document management systems. Also, you may want to format your security in such a way that only select individuals have the ability to edit or update the files within the system. You will want to choose a software system that already has serious security measures built in. It will be a hassle to upgrade your system later and you do not want to leave any files unprotected. Find a software system that allows you to create different levels of security for different groups or individuals that can be based on name, title, etc. Also, check to be sure that the security levels are appropriate for the industry you are in. Each industry has to comply with certain standards that you want to be sure you meet.

There are many other features to consider including reporting, searching (make sure it is quick and comprehensive), remote access (so all employees, even those off-site, can access the system, workflow (which allows you to send files to other people in the system to sign off on), and the ability to customize documents in the system.

As long as you keep in mind the features you will need when choosing the best software system for you, you are bound to make the best decision for your company.

Davis Business Machines offers an integrated suite of imaging, document management, and workflow management software. Follow news, photos and video coming from Davis Business Machines by subscribing to our news feed by visiting http://www.dbm.net/articles?rss or on Twitter at www.twitter.com/dbmnet. To learn more about our products and services, visit us at http://www.dbm.net or call us at 1-800-287-9326.

Twelve Things You Should Know About Document Imaging

Document imaging makes up a large part of the technology behind the movement towards a paperless office. Even in offices that have opted for electronic documents, some documents still arrive on paper. Document imaging software converts these into digital documents, allowing the original document to be shredded and recycled.

1. Document imaging involves replicating paper documents, and it's not something new. In the past, paper documents were imaged on microfilm to save space and to store long term. Fax machines copied paper documents and transmitted the images across long distances while local copiers provided additional copies when needed.
2. These days, a document scanner and its software convert a paper document into an electronic document to integrate it into an electronic workflow.
3. The software first creates an image of the scanned document in a preferrered format, such as TIFF, JPEG, PNG, or BMP. The text in the image is human-readable but not machine-readable. Computers will see it as simply a picture and not as words.
4. Optical Character Recognition (OCR) software recognizes text characters in images and converts the image into a machine-readable text document. Once OCR processing is over, the documents can be indexed using the full text or additional metadata. Metadata is simply information about the document such as the date of creation, author, and one or more unique identifiers.
5. Before they are scanned, documents can be attached with a barcode page containing customized metadata, and a barcode indexer can index them immediately using the metadata represented by the barcode.
6. Document imaging is an essential component of electronic document management systems. Large enterprises with a continuous flow of paper documents at numerous locations can transfer all these documents to the electronic workflow by scanning and indexing the paper documents as they arrive.
7. Document imaging helps reduce paper-storage requirements and streamlines workflow, easing the management of documents. Significant cost reductions and business-process improvements can be expected as a result.
8. Once imaged, most of the original paper documents can be shredded and recycled, contributing to environmental protection.
9. Document imaging can contribute to faster recovery from disasters like a fire or flood. Electronic documents can be backed up systematically, and the backups can be stored in separate locations, including on the Web.
10. Electronic discovery of particular documents for litigation or audit purposes is possible in an electronic document management system with appropriate document indexing. This is much faster and more dependable than physical discovery in a paper-based system.
11. When selecting a document imaging system, you should consider your specific needs. If you have a large volume of paper documents, you might need a system with automated facilities for batch scanning, automatic indexing, and document classification. Systems these days come with numerous functions, and a look at these can help you select one that is tailored to your requirements.
12. Document imaging can be entrusted to third-party agencies if the volume is high. These agencies will have the experience and expertise to handle all the tasks involved, such as sorting the paper documents, ensuring high image quality, maximizing optical character recognition, and ensuring the safety of the paper and electronic data.

Document imaging is an essential requirement for streamlined business processes in both large enterprises and small businesses. Modern document management systems typically come with imaging and incidental functions such as meta-tagging of documents using bar codes

Davis Business Machines offers an integrated suite of imaging, document management, and workflow management software. Follow news, photos and video coming from Davis Business Machines by subscribing to our news feed by visiting http://www.dbm.net/articles?rss or on Twitter at www.twitter.com/dbmnet. To learn more about our products and services, visit us at http://www.dbm.net or call us at 1-800-287-9326.

Smart System Design: How to Get the Information You Need from Your Document Management System, Every Time

Have you ever planned a lengthy trip to an unfamiliar place? Even if you choose an ideal location, you’ll probably be disappointed unless you define your expectations. Typically, this involves doing thorough research, gathering and organizing the information you need, and creating a detailed itinerary that reflects your expectations. If your trip requires a significant investment, you’ll most likely work hard to ensure that expectations are fulfilled.

Likewise, to get superior results from an electronic document management (EDM) system, smart vendor choice must be matched with detailed planning and intelligent system design. Whether you tackle the challenge alone or hire your vendor’s services team to help, you should start by analyzing, streamlining, and organizing the structured forms that drive your daily business processes. Insurance claims, invoices, applications, and other standardized documents all have unique properties. Each must be understood thoroughly. By asking the right questions about each document initially, you’ll eliminate costly mistakes. You’ll also increase the likelihood your EDM solution will deliver the information everyone needs – swiftly, accurately, and consistently.

EDM brings all of your core business information – unstructured documents (such as email or voice messages) as well as structured documents (such as your core business documents) – into one place where content can be searched, viewed, and managed. To ensure quick and appropriate access, you must know when, where, and by whom the content will be needed. Each document must be:

• Captured correctly
• Indexed thoroughly
• Stored in a useful format

Capture, index, access – it’s actually pretty straightforward – but only if you ask the right questions.

Capture correctly

If you’re capturing core business documents digitally, you need a structured methodology. Choosing the best method for capture – scanning, online forms, bar codes, etc. – ensures your solution will be well-matched to the type of information you need to store, but it’s just the beginning. A smart system design – the set of parameters you establish to ensure the capture process is governed by clear and logical business rules – is equally important to your success. A thorough document inventory and analysis, coupled with an appropriate scanning file for each document type, will ensure consistency and accuracy as each document type is scanned for digital storage and use.

1. Conduct a document inventory

Understanding your documents starts with a thorough inventory and analysis of the documents you use in your business. Ask yourself:

• What forms and other structured document types do we use routinely?
• Are there structured documents with similar functions that can be combined?
• What are the logical categories into which each document types should be placed (departments or broad categories such as invoices or legal documents)?

Collect a sample of each document type and analyze it carefully. Determine which content must be discoverable in response to employee needs, regulatory requirements, or third-party demands. Whatever information is critical for locating your core documents – customer name, zip code, document type, account number, amount of sale, balance due, etc. – must be indexed for quick and successful document retrieval. Consider which content needs to be locked down for restricted viewing to satisfy regulations or internal policies. Determine which groups should be authorized to view, edit, or delete specific content (such as social security numbers, medical information, or account balances) so you can assign rights accordingly.

2. Determine appropriate scanning profiles

To ensure consistent, correct, and complete scanning of the document types that are processed routinely by your business, you need to establish scanning profiles for each. This ensures the person scanning the documents will automatically have the right setup for scanning when a document type is selected. Study each document type, asking yourself if each is:

• One-sided or two-sided
• Single or multi-page
• Black and white or color
• Scanned as a single document or in batches

Also ask:

• In which format should each document be stored (PDF, TIFF, etc.)?
• What security needs to be applied to each document type, i.e., which user groups will be permitted to access the document?

Configuring the right scanning profiles for each document type simplifies the scanning process for employees and significantly reduces the incidence of errors.

Index intelligently

1. Establish required metadata

In order for documents to be found by everyone who is authorized to access them, each document must be classified thoroughly using key words, phrases, and document codes that identify the type and content of each file. A robust EDM system allows detailed indexing that goes far beyond the simple sorting most hardware allows. If you follow best practices for indexing and consult the staff who need access to the documents for their work during the information gathering process, there is no reason any document should become irretrievable… ever. Make sure you:

• Assign metadata to important data (for example, “zip code” would be the metadata that describes the data “17406” and “city” would be the metadata for “Dayton”)
• Determine the format for data in each metadata category (i.e., zip codes must be numeric, names must be alpha, customer ID numbers must be alphanumeric with 3 alpha plus 5 numeric, etc.)
• Decide which information on each document is important to ensure thorough indexing – not just to you, but to others within your organization
• Evaluate whether documents that have similar metadata categories (such as ‘ship date’ and ‘shipping date’) can be combined as one metadata object or must be kept separate

Access appropriately

1. Decide who needs access

Security concerns have increasingly taken the spotlight in recent years. All the regulation in the world can’t guarantee honesty or obedience. EDM, however, can – and will – if you choose a robust system and configure it properly. Ask yourself:

• How can our business divide its workers into logical groups and subgroups – e.g., directors, marketing team, HR team, accounting?
• Which users should belong to each group?
• Which document types does each group or subgroup need to access?
• What are the routine business processes for which each document type is used, or the specific processes that should be initiated upon receipt (digital capture) of a specific document type?
• How does each group need to interact with each document type? What user rights does each group require, e.g., viewing, editing, deleting, indexing, re-indexing, annotating, forwarding via email, etc.
• What additional metadata filters need to be put in place to permit appropriate group rights (such as allowing accounting staff to view information about amounts due, vs. blocking the data from view by marketing and HR employees)?

2. Define search parameters

Take advantage of a flexible EDM system by configuring searches that are appropriate for each group’s needs. That way, you’ll make searches more consistent, efficient, and fruitful. How does each group of users need to search for business content in your organization? Do your users need to:

• Search for information by department (accounting files, HR, etc.)?
• Query by document type (invoices, purchase requests, resumes, expense reports, etc.)?
• Locate specific content within documents? (If so, make sure that content is indexed for optimal results.)

By defining the parameters and categories for search, you’ll ensure that your staff’s searches are guided and efficient, and will supply the information workers need to carry out tasks and make appropriate decisions. If you decided carefully during the indexing planning process which information each user type needs to find on each document and created searches to retrieve it, authorized persons should be able to consistently find your documents 100% of the time.

Onward and upward

Capture, index, access. It sounds easy, and with proper planning, it is. After you have a system design in place that delivers your documents any time and place you need them, you can let your imagination run wild. Capture and storage are just starting points for effective automation of your business, but it’s critical to get it right. Invest time in careful system design so you can turn your first steps of digital efficiency into a groundswell of success.

Davis Business Machines offers an integrated suite of imaging, document management, and workflow software. Follow news, photos and video coming from Davis Business Machines by subscribing to our news feed by visiting www.dbm.net/articles?rss or on Twitter at www.twitter.com/dbmnet. To learn more about our products and services, visit us at www.dbm.net or call us at 1-800-287-9326.

Canon U.S.A. Honored As One Of The Best Channel Vendors By Business Solutions Magazine

(Lake Success, NY) - For the second consecutive year, Canon U.S.A., Inc., a leader in digital imaging and advanced office solutions, has been selected by Business Solutions Magazine (BSM) as one of the best channel vendors for the upcoming year. Working with Penn State University, BSM conducted a Web-based survey of their Value-Added-Reseller (VAR) subscribers to rate and rank their vendor partners in the following categories: Service/Support, Channel Friendly, Channel Program, Product Features, Product Reliability, Product Innovation, and Adequate VAR Margins.

"To be honored by BSM as one of the Best Channel Vendors for the second year in a row is a testament to Canon's commitment and dedication of meeting the diversified needs of our channel partners by providing them with the best in office solutions, services and support," said Jim Rosetta, vice president and general manager, Imaging Systems Group, Canon U.S.A., Inc. "We are very proud to receive this prestigious accolade and we look forward to continuing our tradition in excellence into 2010."

During the nearly month-long survey, more than 12,000 votes were cast, resulting in one of the largest and most detailed surveys of its kind. Scores were calculated by BSM editorial staff and Penn State University, with overall vendor scores determined by adding the cumulative scores of the seven categories and dividing that score by the number of VAR subscribers who rated them. Vendors were broken down into a variety of technology categories for the survey and those who received too few votes were excluded from consideration. VAR subscribers rated its vendor partners in a scale of 0 (worst) to 5 (best) in seven different categories. This year's results show Canon received higher ratings in every category compared to last year.

Canon works closely with the value-added-reseller channel to provide a wide variety of its imageFORMULA document scanners, network scanners, and check transports, as well as imagePROGRAF large format printers and imageCLASS multifunctional printers.

About Business Solutions Magazine
Business Solutions Magazine inspires executives of IT channel companies (VARs, integrators, and solution providers) to grow their businesses by teaching them how to sell new IT products and services, penetrate thriving vertical markets, and integrate complementary technologies. Business Solutions Magazine delivers its insight through channel success stories and advice from industry analysts, vendors, and our expert technology editors.

About Canon U.S.A., Inc.
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked third overall in the U.S. in 2008†, with global revenues of US $45 billion, is listed as number four in the computer industry on Fortune Magazine's World's Most Admired Companies 2009 list, and is on the 2009 BusinessWeek list of "100 Best Global Brands." Canon is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all products. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.

Canon Group Donates $200,000 To Haiti Relief Efforts

(Lake Success, NY) - The Canon Group, including Canon Inc., Canon U.S.A., Inc and Canon Latin America, Inc., today announced that they have pledged approximately $220,000 (20 million yen) to the Haiti relief and recovery efforts, following the devastating earthquake that struck the region, causing extensive destruction and loss of life.

The Canon Group is contributing to the relief efforts for victims of the earthquake through donations to Red Cross Organizations which will help to provide the people of Haiti with necessary supplies and services including food, water, temporary shelter, medical services and emotional support.

"The Canon Group would like to express its condolences to the people of Haiti and our thoughts go out to all of the people that have been affected by this inconceivable natural disaster," said Joe Adachi, president and chief executive officer, Canon U.S.A., Inc. "A tragedy of this magnitude requires support from the global community and it is our hope that our contribution, along with all of the aid coming in from around the world, will help the people of Haiti begin the rebuilding and healing process."

About Canon U.S.A., Inc.
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked third overall in the U.S. in 2008†, with global revenues of US $45 billion, is listed as number four in the computer industry on Fortune Magazine's World's Most Admired Companies 2009 list, and is on the 2009 BusinessWeek list of "100 Best Global Brands." Canon is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all products. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.

Canon Toner Cartridge Recycling Program Celebrates 20 Years

(Lake Success, NY) - Canon U.S.A., Inc., today announced that, in 2010, Canon Inc. will mark the 20th anniversary of the Canon Toner Cartridge Recycling Program, a zero-landfill program in which every component of the used all-in-one toner cartridges* that the Company collects is reused, recycled or recovered.

Canon Toner Cartridge Recycling Program: First-of-its-Kind
In 1982, Canon created the world's first personal copying machines incorporating replaceable all-in-one toner cartridges. These toner cartridges were then adapted for use in laser beam printers and rapidly gained in popularity. However, with this increase in popularity came an increase in the number of used cartridges. Canon's corporate philosophy of Kyosei – living and working for the common good – has constantly provided the company with a keen awareness of environmental issues such as a commitment to waste reduction and resource conservation.

In accordance with this commitment, Canon introduced the Toner Cartridge Recycling Program. First launched in 1990, the program has collected approximately 220,000 metric tons of used toner cartridges. The initiative, launched on a global scale by a single business group at no cost to customers, marked a watershed moment within the industry. The cartridge return program now operates in 23 countries worldwide, supported by four global recycling bases: Canon Ecology Industry Inc. in Japan; Canon Dalian Business Machines, Inc. in China; Canon Virginia, Inc. (CVI) in the U.S.; and Canon Bretagne S.A.S. in France.

Toner Cartridge Recycling in the U.S.
As part of Canon's Clean Earth Campaign and the Toner Cartridge Recycling Program, CVI opened Industrial Resource Technologies, Inc. (IRT), a toner cartridge recycling facility in Gloucester, Virginia, in 1996 to begin to reclaim all-in-one cartridges in the U.S. IRT has the distinction of being one of the few automated recycling operations for Canon worldwide and the only cartridge recycling facility within Canon Americas.

Continuing to improve and enhance its recycling capabilities in the region, CVI and IRT completed an expansion of its facilities in 2009, adding 770,000 square feet of space to accommodate both toner cartridge manufacturing and recycling. The expansion strengthens Canon's ability to utilize more recycled materials and reclaimed parts for manufacturing new toner cartridges.

Achieving 100 Percent Recycling and Energy Recovery for Zero Landfill Waste
Canon utilizes closed-loop recycling for its toner cartridges which includes the reuse of parts as well as the recycling of the toner cartridge plastic container shell to create new toner cartridges. As a result, since 2003, all four of Canon's recycling bases, located in Japan, America, Europe and Asia, have achieved a 100 percent recycling and recovery rate (i.e. generated zero landfill waste); by the end of June 2009, the company had reduced the use of new resources by approximately 140,000 metric tons and prevented 370,000 metric tons of CO2 emissions. Canon's recycling activities have earned it recognition in the form of a number of prestigious industry awards, beginning with the Grand Prize at Japan's First Global Environmental Awards in 1992.

About Canon Virginia, Inc.
Located in Newport News, Virginia, Canon Virginia, Inc. (CVI), serves as the lead manufacturing support center for Canon U.S.A. CVI uses world-renowned production systems and extensive technical and manufacturing expertise to offer manufacturing solutions, including injection mold tools, metal and plastic parts, product manufacturing and reverse manufacturing. From concept to completion, from innovation to delivery, CVI ensures the reliability of world-class quality and efficiency representative of the Canon name. For more information, please visit www.cvi.canon.com.

About Canon U.S.A., Inc.
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked third overall in the U.S. in 2008†, with global revenues of US $45 billion, is listed as number four in the computer industry on Fortune Magazine's World's Most Admired Companies 2009 list, and is on the 2009 BusinessWeek list of "100 Best Global Brands." Canon is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all products. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.

About Davis Business Machines, Inc.
Davis Business Machines, Inc. (www.dbm.net) has been an innovative leader in providing strategic business solutions and services to organizations since 1963. Davis integrates and applies industry-leading expertise and innovative technology to help companies meet today's complex information lifecycle management demands and prepare them for tomorrow's challenges. Their mission is to provide total customer satisfaction by helping customers efficiently manage the document lifecycle through superior products, solutions and services. Today, Davis is among the most successful business solutions providers in the Lehigh Valley, with a satellite office in Pottstown, PA to better serve their Montgomery and Bucks County customers. Follow news, photos and video coming from Davis Business Machines by subscribing to our news feed by visiting http://www.dbm.net/articles?rss or on Twitter at http://www.twitter.com/dbmnet.